From 8 hours
Up to 3 days
Teams up to 20 people
Practical Tools & Applications
Demands high interactivity
100% Customized to particular needs
Delivered worldwide, in English or Greek
“Wow your Customers – It isn’t what you do… it’s how you do it.”
Customer Service is not a department. You win customers one at a time and you lose them a thousand at a time.
In this intensive workshop you will learn how to master customer service. The design of the course is focused on 3 main pillars: leadership skills, customer service and sales. These main pillars are mandatory for anyone who wants to excel in customer service.
To whom it is addressed:
The Effective Cold Calls Training Program is addressed to executives that are in direct contact with customers, either as sales or customer service executives. The program is 100% customized based on the particular team’s needs and level of experience.
The content of the program is 100% customized in order to adapt to any situation, market, product or service. The complete course is structured in such a way in order to cover from A – Z of the complete Customer Service process. Based on particular needs and targets, special weight is given in each session.
It is an intensive program with a plethora of practical exercises so that participants can try new techniques, experiment themselves and evaluate new tools and methods that they can adopt immediately in their everyday work.